NOC Technician job description
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What does a NOC Technician do?
The NOC Technician is responsible for monitoring and maintaining the network operations center to ensure seamless and efficient IT services. This critical role significantly contributes to minimizing network downtime and optimizing performance for continuous business operations.
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What are the Key Responsibilities of NOC Technician
- Monitor network performance and troubleshoot issues in a timely manner.
- Respond to system alerts and perform initial incident assessment.
- Conduct routine maintenance and updates on network equipment.
- Collaborate with IT teams to resolve complex technical issues.
- Maintain network documentation and update configuration logs.
- Assist in the deployment of new network systems.
- Ensure high availability and performance of all critical infrastructure.
- Provide technical support to internal and external users.
What are the Skills and Requirements for a NOC Technician?
- Strong understanding of network protocols and troubleshooting techniques.
- Proficient with network monitoring tools like Nagios or SolarWinds.
- Excellent analytical and problem-solving skills.
- Effective communication and teamwork abilities.
What are the KPIs to track for NOC Technician?
The NOC Technician's success is measured by the reduction in network downtime, efficiency in resolving alerts, and maintaining high system performance and availability.
Issue Resolution Time
Minimize the average time taken to resolve network issues.
Network Uptime
Maintain or improve network availability above 99.9%.
Alert Response
Efficiency and speed of responding to and resolving alerts.
Reports to
NOC Manager
Collaborates with
IT Support Teams, Network Engineers
Leads
Junior NOC Technicians
Are any specific tools or software required for the NOC Technician role?
- Nagios
- SolarWinds
- Wireshark
- Cisco Network Assistant
What is the qualification of NOC Technician?
Associate's degree in Information Technology or a related field, with 1-3 years of experience in network operations or IT support.
