Network Support Technician job description
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What does a Network Support Technician do?
The Network Support Technician is essential in maintaining the stability and performance of an organization's network infrastructure. This role supports company operations by troubleshooting network issues, ensuring connectivity and implementing network upgrades and changes efficiently.
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What are the Key Responsibilities of Network Support Technician
- Diagnose and troubleshoot network connectivity issues.
- Perform regular network assessments and audits.
- Handle network equipment installation and configuration.
- Monitor network performance and optimize for efficiency.
- Assist with network security measures and protocols.
- Document network support procedures and processes.
- Provide technical support to end-users for network-related issues.
- Collaborate with IT team to plan network upgrades.
- Manage IP addressing and device configurations.
What are the Skills and Requirements for a Network Support Technician?
- Strong understanding of network protocols and services.
- Proficient in using network diagnostic and monitoring tools.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and customer service skills.
- Ability to work under pressure and manage multiple tasks.
What are the KPIs to track for Network Support Technician?
The performance of the Network Support Technician is evaluated by the speed and effectiveness of issue resolution, network uptime percentages, and the successful implementation of network projects and enhancements.
Issue Resolution
Timely resolution of network support tickets.
Network Uptime
Maintain high levels of network availability.
Project Implementation
Successful execution of network-related projects.
Reports to
Network Administrator
Collaborates with
IT Support Team, System Administrators
Leads
Junior Network Technicians
Are any specific tools or software required for the Network Support Technician role?
- Wireshark
- Cisco Network Assistant
- SolarWinds
- Nagios
- Windows Server
What is the qualification of Network Support Technician?
Associate degree in Information Technology or related field; 2-3 years of experience in network support or administration.
