Restaurant Server job description
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What does a Restaurant Server do?
The Restaurant Server is essential in delivering exceptional dining experiences by providing attentive and friendly service to guests. This role contributes to the restaurant's success by ensuring customer satisfaction and promoting a welcoming atmosphere.
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What are the Key Responsibilities of Restaurant Server
- Greet and seat guests promptly upon arrival.
- Present menus and provide detailed information when asked about portions, ingredients, or potential food allergies.
- Take accurate food and drink orders using a POS system.
- Serve food and beverages in a timely manner while ensuring quality standards are met.
- Check on guests regularly to ensure they are enjoying their meals and address any issues promptly.
- Process payments accurately using cash registers or card machines.
- Maintain cleanliness of tables, service areas, and workstations throughout the shift.
What are the Skills and Requirements for a Restaurant Server?
- Excellent communication skills for interacting with customers effectively.
- Strong multitasking abilities to manage multiple tables simultaneously.
- Attention to detail for accurate order taking and serving procedures.
- Customer service orientation with a friendly demeanor.
What are the KPIs to track for Restaurant Server?
The Restaurant Server's performance is evaluated based on customer satisfaction scores, efficiency in order processing, accuracy of transactions, adherence to service protocols, and contribution to team goals such as upselling specials or promotions during shifts.
Customer Satisfaction
Achieve high ratings on guest feedback surveys.
Order Accuracy
Minimize errors in order taking and delivery.
Sales Performance
Increase sales through effective upselling techniques.
Reports to
Restaurant Manager
Collaborates with
Kitchen Staff, Host/Hostess Team
Leads
Are any specific tools or software required for the Restaurant Server role?
- Point of Sale (POS) System
What is the qualification of Restaurant Server?
High school diploma or equivalent; previous experience as a server preferred but not required. Excellent interpersonal skills are essential for this role.
