Business Relationship Manager job description
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What does a Business Relationship Manager do?
The Business Relationship Manager acts as a bridge between the business units and technology teams, ensuring that IT solutions align with business needs. This pivotal role drives strategic partnerships, enhancing business value and accelerating company growth.
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What are the Key Responsibilities of Business Relationship Manager
- Build and maintain strong relationships with business stakeholders.
- Understand and analyze business needs to propose IT solutions.
- Develop business strategies that leverage technology.
- Coordinate with IT departments to ensure service delivery.
- Act as a point of contact for business units in IT-related projects.
- Facilitate the prioritization of projects and initiatives.
- Monitor and report on service delivery performance.
- Identify opportunities for business improvement through technology.
What are the Skills and Requirements for a Business Relationship Manager?
- Excellent stakeholder management and communication skills.
- Ability to translate business needs into IT requirements.
- Strong analytical and problem-solving abilities.
- Knowledge of business processes and IT infrastructure.
- Competence in managing cross-functional teams.
What are the KPIs to track for Business Relationship Manager?
The Business Relationship Manager's efficiency is gauged through successful alignment of IT services with business needs, stakeholder satisfaction, and timely delivery of technology solutions.
Stakeholder Satisfaction
Maintain high levels of stakeholder satisfaction.
Project Delivery
Ensure projects are completed on time and meet business objectives.
Business Alignment
Align technology solutions with business strategy to maximize value.
Reports to
Head of IT
Collaborates with
Business Units, IT Teams
Leads
Business Analysts
Are any specific tools or software required for the Business Relationship Manager role?
- Salesforce
- JIRA
- Microsoft Project
- ServiceNow
What is the qualification of Business Relationship Manager?
Bachelor's degree in Business Administration or related field; 5+ years in business relationship management or IT management.
