The IT Manager is responsible for overseeing the company's technology operations and implementing new IT systems and policies. This role ensures that all technology-related activities align with business goals, enhancing operational efficiency and security.
- Manage the IT department's daily operations, including network management, software development, and hardware maintenance.
- Develop and implement IT policies and systems to support the company's objectives.
- Ensure data security, network access, and backup systems are in place.
- Identify opportunities for technological improvements to enhance business processes.
- Coordinate with vendors to ensure cost-effective purchasing of technology equipment.
- Lead projects related to system upgrades or new implementations.
- Provide technical guidance and support to staff members.
- Strong knowledge of computer networks, hardware/software troubleshooting, and information security practices.
- Proficiency in project management tools like Jira or Trello.
- Excellent problem-solving skills with a strategic mindset.
- Effective communication skills for collaboration across departments.
The performance of an IT Manager is evaluated based on system uptime percentages, successful completion of projects within budget/time constraints, user satisfaction scores from internal surveys regarding tech support services provided by their team
System Uptime
Maintain high availability of critical systems.
Project Delivery
Complete projects on time within budget constraints.
User Satisfaction
Achieve high satisfaction ratings from internal users
Reports to
Chief Technology Officer (CTO)
Collaborates with
Department Heads across various functions such as Finance & Operations teams; external vendors/consultants when necessary
Leads
IT Support Specialists & Network Administrators
- Jira
- Trello
- Microsoft Azure
- AWS
Bachelor's degree in Computer Science or related field; 5+ years experience managing an IT team
