Implementation Manager job description
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What does a Implementation Manager do?
The Implementation Manager is responsible for ensuring the successful deployment of products or services to clients. This role is crucial for meeting customer satisfaction and business growth objectives by overseeing project execution and resource management, while ensuring alignment with client needs.
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What are the Key Responsibilities of Implementation Manager
- Manage and coordinate project timelines and deliverables.
- Liaise with clients to understand their requirements and expectations.
- Collaborate with cross-functional teams for project delivery.
- Ensure resources are allocated and utilized efficiently.
- Monitor project progress and adjust plans as necessary.
- Resolve any issues and challenges during the implementation process.
- Provide regular progress updates to stakeholders.
- Conduct post-implementation review to ensure project objectives are met.
What are the Skills and Requirements for a Implementation Manager?
- Strong project management and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in project management software tools.
- Problem-solving skills and attention to detail.
- Ability to manage multiple projects simultaneously.
What are the KPIs to track for Implementation Manager?
The success of the Implementation Manager is measured through on-time project delivery, client satisfaction scores, and successful resource management. Effective communication and efficient problem-solving also play into performance evaluations.
Project Delivery
Ensure projects are delivered on time and within budget.
Client Satisfaction
Maintain high client satisfaction scores post-implementation.
Resource Management
Efficient allocation and use of resources throughout project lifecycle.
Reports to
Director of Operations
Collaborates with
Product Development, Customer Support
Leads
Project Coordinators, Implementation Specialists
Are any specific tools or software required for the Implementation Manager role?
- Asana
- Jira
- Trello
- Microsoft Project
What is the qualification of Implementation Manager?
Bachelor's degree in Business Management, Project Management, or related field; 3-5 years of experience in implementation roles.
