Gas Station Attendant job description
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What does a Gas Station Attendant do?
The Gas Station Attendant is responsible for providing excellent customer service by assisting customers with fueling, processing transactions, and maintaining the cleanliness of the station. This role is vital to ensure smooth operations and customer satisfaction at the fuel station.
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What are the Key Responsibilities of Gas Station Attendant
- Assist customers with fuel pump operations and inquiries.
- Process sales transactions efficiently and accurately.
- Maintain cleanliness and organization of the forecourt and convenience store area.
- Monitor fuel stock levels and report discrepancies to management.
- Provide information on promotions and deals available.
- Ensure compliance with health, safety, and environmental regulations.
- Perform routine checks on fuel pumps and equipment.
What are the Skills and Requirements for a Gas Station Attendant?
- Strong customer service and communication skills.
- Basic cash handling and point-of-sale system operation skills.
- Attention to detail and ability to multitask.
- Ability to work independently and as part of a team.
What are the KPIs to track for Gas Station Attendant?
Gas Station Attendants are evaluated based on customer satisfaction scores, accuracy in handling transactions, cleanliness of facilities, and adherence to safety protocols.
Customer Satisfaction
Receiving positive customer feedback and ratings.
Transaction Accuracy
Minimizing errors in sales data and cash handling.
Site Cleanliness
Maintaining a clean and organized station environment.
Reports to
Station Manager
Collaborates with
Shift Supervisors, Other Attendants
Leads
N/A
Are any specific tools or software required for the Gas Station Attendant role?
- POS System
- Fuel Pump Stations
- Cleaning Equipment
What is the qualification of Gas Station Attendant?
High school diploma or equivalent, with prior experience in customer service or retail preferred.
