Cash Teller job description
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What does a Cash Teller do?
The Cash Teller is responsible for handling daily cash transactions with precision, assisting customers with their banking needs, and ensuring a smooth and secure transactional process. This role is pivotal in maintaining customer satisfaction and operational efficiency at the bank branch.
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What are the Key Responsibilities of Cash Teller
- Process customer transactions including deposits, withdrawals, and account inquiries.
- Maintain accurate records of all transactions.
- Ensure compliance with all bank policies and procedures.
- Provide excellent customer service and address client queries.
- Balance cash drawers at the beginning and end of each shift.
- Identify and report any fraudulent transactions.
- Assist with related banking operations as required.
What are the Skills and Requirements for a Cash Teller?
- Excellent numerical and mathematical skills.
- Proficient in cash handling and maintaining confidentiality.
- Strong customer service and communication abilities.
- Attention to detail and high accuracy in transactions.
- Ability to work efficiently in a fast-paced environment.
What are the KPIs to track for Cash Teller?
The performance of the Cash Teller is evaluated through accuracy in transaction handling, adherence to compliance standards, customer satisfaction ratings, and efficient cash drawer balancing.
Transaction Accuracy
Maintain zero errors in processing transactions daily.
Compliance Adherence
Consistently follow banking protocols and regulations.
Customer Feedback
Achieve high customer satisfaction scores in service delivery.
Reports to
Branch Manager
Collaborates with
Banking Associates, Security Officers
Leads
N/A
Are any specific tools or software required for the Cash Teller role?
- Banking Software Systems
- Currency Counting Machines
- POS Terminals
What is the qualification of Cash Teller?
High school diploma or equivalent; 1-2 years experience in cash handling or banking operations preferred.
