Independent Adjuster job description
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What does a Independent Adjuster do?
An Independent Adjuster plays a crucial role in evaluating insurance claims submitted by policyholders. Their work is essential for ensuring that claims are assessed fairly and accurately, helping to maintain the integrity and trustworthiness of the insurance process.
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What are the Key Responsibilities of Independent Adjuster
- Investigate and assess the extent of insurance company liability regarding property loss or damages.
- Examine police reports, medical records, and other documents to determine eligibility for claims.
- Communicate findings to the insurance company and negotiate settlements with claimants.
- Prepare and maintain reports and logs detailing claims.
- Maintain a high level of professional and ethical standards in all interactions.
- Stay up-to-date with industry regulations and insurance laws.
- Coordinate with legal counsel and other professionals as needed.
What are the Skills and Requirements for a Independent Adjuster?
- Excellent analytical and problem-solving skills.
- Strong negotiation and communication abilities.
- Attention to detail and aptitude for thorough research.
- Ability to empathize and maintain professionalism in difficult situations.
- Proficiency with relevant software and technology for claims processing.
What are the KPIs to track for Independent Adjuster?
The Independent Adjuster's performance metrics include the accuracy of assessments, a high number of claims resolved within established timelines, and consistent positive feedback from clients for service and professionalism.
Claim Resolution Efficiency
Resolving claims within the designated time frame.
Assessment Accuracy
High accuracy in claim evaluations and settlements.
Client Satisfaction
Persistent positive feedback from policyholders and insurers.
Reports to
Claims Manager
Collaborates with
Insurance Agents, Policyholders
Leads
n/a
Are any specific tools or software required for the Independent Adjuster role?
- Xactimate
- Symbility
- ClaimXperience
What is the qualification of Independent Adjuster?
High school diploma or equivalent; valid insurance adjuster license and 2-3 years of experience in claims assessment.
