Rooms Division Manager job description
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What does a Rooms Division Manager do?
The Rooms Division Manager plays a vital role in overseeing the efficient operation of front office and housekeeping departments. This position ensures high service standards while optimizing room revenues, contributing significantly to guest satisfaction and profitability.
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What are the Key Responsibilities of Rooms Division Manager
- Supervise the daily operations of front office and housekeeping staff.
- Ensure guest satisfaction by resolving issues and maintaining service standards.
- Manage room inventory to maximize occupancy and revenue.
- Coordinate with maintenance for timely room repairs and renovations.
- Implement and monitor budget controls for cost-effective operations.
- Develop and train staff to provide exceptional guest services.
- Analyze performance metrics and optimize operational plans.
What are the Skills and Requirements for a Rooms Division Manager?
- Strong leadership and team management skills.
- Proficiency in hotel management and reservation software.
- Excellent communication and interpersonal abilities.
- Problem-solving capabilities in high-pressure situations.
- Organizational and multitasking skills.
What are the KPIs to track for Rooms Division Manager?
The Rooms Division Manager's performance is assessed by improved guest satisfaction scores, optimal occupancy rates, and the efficient management of departmental budgets and operations, leading to increased operational effectiveness.
Guest Satisfaction
Enhance guest feedback and satisfaction ratings.
Occupancy Rates
Maintain or increase room occupancy percentages.
Operational Efficiency
Achieve budgetary and operational targets for the divisions
Reports to
General Manager
Collaborates with
Sales and Marketing, Maintenance Teams
Leads
Front Office Team, Housekeeping Staff
Are any specific tools or software required for the Rooms Division Manager role?
- Opera PMS
- MICROS-Fidelio
- HotSOS
What is the qualification of Rooms Division Manager?
Bachelor's degree in Hospitality Management or relevant field; 3-5 years of leadership experience in hotel operations.
