Food Services Manager job description
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What does a Food Services Manager do?
The Food Services Manager is responsible for overseeing daily operations within dining facilities, ensuring the delivery of high-quality food services. This position is vital for maintaining customer satisfaction and implementing efficient service processes to achieve business profitability.
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What are the Key Responsibilities of Food Services Manager
- Supervise daily food service operations to ensure quality and cost control.
- Manage kitchen and dining staff, including scheduling and training.
- Develop and implement menu plans based on seasonal availability and customer preferences.
- Ensure compliance with health and safety regulations.
- Monitor inventory levels and requisition supplies as needed.
- Coordinate with vendors for the timely delivery of products.
- Resolve customer complaints promptly and ensure customer satisfaction.
- Analyze sales data to inform cost efficiency and menu adjustments.
What are the Skills and Requirements for a Food Services Manager?
- Strong leadership capabilities and team management skills.
- Excellent organizational and planning skills.
- Proficiency in budgeting and financial management.
- Knowledge of health and safety regulations in food services.
- Exceptional customer service and interpersonal skills.
What are the KPIs to track for Food Services Manager?
The performance of the Food Services Manager is measured by customer satisfaction scores, cost management effectiveness, and the successful execution of service operations leading to consistent quality and efficiency.
Customer Satisfaction
Achieve and maintain high customer satisfaction scores through survey results.
Cost Management
Maintain food and labor cost within budgetary guidelines.
Operational Efficiency
Increase the efficiency of food service operations without compromising quality.
Reports to
Director of Operations
Collaborates with
Chefs, Suppliers
Leads
Kitchen Staff, Service Staff
Are any specific tools or software required for the Food Services Manager role?
- Inventory Management Software
- Point of Sale Systems
- Scheduling Software
What is the qualification of Food Services Manager?
Bachelor's degree in Hospitality Management or related field; 3-5 years of experience in food service management.
