Food Counter Attendant job description
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What does a Food Counter Attendant do?
The Food Counter Attendant plays a crucial role in ensuring customer satisfaction by providing efficient, friendly, and high-quality service. This position involves taking orders, serving food, and maintaining a clean service area, directly contributing to the guest experience and operational success.
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What are the Key Responsibilities of Food Counter Attendant
- Greet customers and take their food and beverage orders.
- Prepare and serve food and drinks according to the menu.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain cleanliness and organization of the counter area.
- Restock supplies and food items as necessary.
- Adhere to food safety and sanitation regulations.
- Assist with opening and closing duties.
What are the Skills and Requirements for a Food Counter Attendant?
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Basic math skills for handling transactions.
- Attention to detail to ensure order accuracy.
- Teamwork and collaboration abilities.
What are the KPIs to track for Food Counter Attendant?
The Food Counter Attendant’s performance is evaluated based on customer satisfaction, speed and accuracy of service, adherence to health and safety regulations, and contribution to a clean and organized food service environment.
Customer Satisfaction
Achieve high customer satisfaction scores.
Order Accuracy
Maintain high levels of order accuracy and speed.
Health & Safety Compliance
Adhere to all health and safety standards.
Reports to
Food Service Manager
Collaborates with
Kitchen Staff, Cashiers
Leads
None
Are any specific tools or software required for the Food Counter Attendant role?
- Point of Sale (POS) systems
- Sanitizing equipment
- Food preparation tools
What is the qualification of Food Counter Attendant?
High school diploma or equivalent; previous food service experience is preferred but not required.
