Floor Manager job description
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What does a Floor Manager do?
The Floor Manager oversees day-to-day operations within a retail or restaurant setting, ensuring staff efficiency and customer satisfaction. This role is essential for maintaining high service standards and effectively managing resources to meet business objectives.
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What are the Key Responsibilities of Floor Manager
- Manage daily operations on the floor to ensure quality customer service.
- Supervise and support team members to achieve business goals.
- Coordinate with different departments to ensure seamless operations.
- Handle customer inquiries and resolve issues promptly.
- Monitor inventory levels and coordinate with suppliers.
- Train and mentor staff to enhance performance and productivity.
- Ensure compliance with health, safety, and company regulations.
- Prepare reports on business activities and staff performance.
What are the Skills and Requirements for a Floor Manager?
- Excellent leadership and people management skills.
- Strong organizational and multitasking abilities.
- Ability to handle stressful situations with professionalism.
- Effective communication and interpersonal skills.
- Proficient in negotiation and conflict resolution.
- Basic understanding of business operations.
What are the KPIs to track for Floor Manager?
The Floor Manager's effectiveness is evaluated through staff productivity, customer satisfaction scores, efficiency in managing floor activities, and adherence to operational standards.
Customer Satisfaction
High scores in customer service feedback.
Staff Efficiency
Achieving or exceeding productivity targets.
Operational Compliance
Adhering to all statutory and company standards on the floor.
Reports to
General Manager
Collaborates with
Department Supervisors, Inventory Team
Leads
Floor Staff, Customer Service Representatives
Are any specific tools or software required for the Floor Manager role?
- Point of Sale (POS) systems
- Inventory Management Software
- Scheduling Software
What is the qualification of Floor Manager?
High school diploma or equivalent; prior experience in a supervisory role in retail or hospitality.
