IT Coordinator job description
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What does a IT Coordinator do?
The IT Coordinator is essential in ensuring the smooth operation of an organization's IT infrastructure. This role supports company efficiency by managing technology resources, troubleshooting issues, and coordinating with various departments to implement effective IT solutions.
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What are the Key Responsibilities of IT Coordinator
- Coordinate and manage IT projects and activities.
- Provide technical support to staff for hardware and software issues.
- Maintain and update IT documentation, including user manuals and guidelines.
- Ensure network security by implementing appropriate measures.
- Collaborate with vendors for purchasing hardware/software solutions.
- Monitor system performance to ensure optimal operation.
What are the Skills and Requirements for a IT Coordinator?
- Strong understanding of computer systems, networks, and software applications.
- Proficient in troubleshooting technical issues across various platforms.
- Excellent organizational skills with attention to detail.
- Effective communication skills for liaising between departments.
What are the KPIs to track for IT Coordinator?
The performance of the IT Coordinator is evaluated through successful resolution of technical issues within set timeframes, efficient management of IT resources, and implementation of cost-effective technology solutions that enhance productivity across the organization.
Issue Resolution
Timely resolution of technical support requests.
System Uptime
Maintaining high levels of system availability.
Cost Management
Efficient use of budgeted resources for technology needs.
Reports to
IT Manager
Collaborates with
All Departments
Leads
Are any specific tools or software required for the IT Coordinator role?
- Microsoft Office Suite
- Network Monitoring Tools
- Help Desk Software
What is the qualification of IT Coordinator?
Bachelor's degree in Information Technology or related field; 2-4 years experience in a similar role managing IT operations.
