Courier job description
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What does a Courier do?
The Courier ensures efficient and timely delivery of packages, documents, and goods, serving as a crucial link in the logistics and supply chain process. This role supports organizational goals by maintaining reliable delivery schedules and high standards of customer service.
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What are the Key Responsibilities of Courier
- Pick up and deliver packages to specified locations on time.
- Plan and follow the most efficient routes for timely deliveries.
- Ensure the safe handling and transport of deliveries.
- Keep records of pick-ups, deliveries, and mileage.
- Maintain communication with dispatchers or managers.
- Handle recipient signatures and payment processes if needed.
- Conduct routine checks and maintenance of delivery vehicles.
- Provide excellent customer service during all interactions.
What are the Skills and Requirements for a Courier?
- Strong time management and organizational skills.
- Ability to plan and navigate delivery routes efficiently.
- Excellent communication and interpersonal skills.
- Reliability and punctuality.
- Basic knowledge of vehicle maintenance.
What are the KPIs to track for Courier?
Performance is assessed by on-time delivery rate, customer satisfaction, adherence to delivery schedules, and package handling care, which are essential for maintaining customer trust and operational efficiency.
On-Time Delivery
Percentage of packages delivered on time.
Customer Satisfaction
Feedback scores from customers regarding delivery service.
Delivery Schedule Adherence
Consistency in following planned delivery times and routes.
Reports to
Logistics Manager
Collaborates with
Dispatch Team, Customer Service
Leads
N/A
Are any specific tools or software required for the Courier role?
- GPS Navigation Systems
- Mobile Communication Devices
What is the qualification of Courier?
High school diploma or equivalent; valid driver’s license with a clean driving record. Previous experience in a delivery role is preferred.
