Commercial Account Manager job description
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What does a Commercial Account Manager do?
The Commercial Account Manager is responsible for maintaining and expanding relationships with key business clients. This position is crucial for achieving sales targets and ensuring customer satisfaction through tailored solutions and effective account management.
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What are the Key Responsibilities of Commercial Account Manager
- Develop and maintain strong relationships with commercial clients.
- Identify opportunities to up-sell and cross-sell products and services.
- Ensure timely delivery of products and services to clients.
- Resolve any issues or problems faced by clients promptly.
- Collaborate with sales and marketing teams to achieve company goals.
- Prepare regular reports on account status and sales activity.
- Develop a deep understanding of the products and services offered.
What are the Skills and Requirements for a Commercial Account Manager?
- Strong communication and negotiation skills.
- Proven experience in sales and client relationship management.
- Ability to manage multiple accounts while still developing new opportunities.
- Excellent organizational skills and attention to detail.
- Proficient in CRM software and Microsoft Office Suite.
What are the KPIs to track for Commercial Account Manager?
Performance is evaluated on client retention rates, sales growth in managed accounts, and overall customer satisfaction scores.
Client Retention
Maintain or improve retention rates of managed accounts.
Sales Growth
Increase revenue generated from existing accounts.
Customer Satisfaction
Achieve high customer satisfaction scores through effective account management.
Reports to
Sales Director
Collaborates with
Sales Team, Marketing Department
Leads
Junior Account Managers
Are any specific tools or software required for the Commercial Account Manager role?
- Salesforce
- Microsoft Office
- CRM Software
What is the qualification of Commercial Account Manager?
Bachelor's degree in Business, Marketing, or related field; 3-5 years of experience in account management.
