Broadband Technician job description
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What does a Broadband Technician do?
The Broadband Technician is responsible for installing, maintaining, and repairing broadband networks and related services. This role is vital in ensuring reliable internet connectivity for customers and supports the provision of high-quality digital services by resolving technical issues efficiently.
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What are the Key Responsibilities of Broadband Technician
- Install broadband internet services and related equipment for customers.
- Diagnose and repair network connectivity issues.
- Conduct routine maintenance of broadband network infrastructure.
- Communicate with customers to explain service issues and repairs.
- Collaborate with support teams to address complex technical problems.
- Ensure compliance with safety standards during all installations and repairs.
- Maintain accurate records of service calls and installations.
What are the Skills and Requirements for a Broadband Technician?
- Strong technical knowledge of broadband networks and equipment.
- Proficient in using diagnostic tools to troubleshoot network issues.
- Excellent problem-solving abilities.
- Effective communication and customer service skills.
- Ability to work independently and in team settings.
What are the KPIs to track for Broadband Technician?
The Broadband Technician's performance is measured by the rate of resolved service calls, customer satisfaction scores, the reliability of installed services, and adherence to safety protocols.
Service Resolution Time
Timely completion of service and repair calls.
Customer Satisfaction
High scores on customer feedback for service quality.
Network Reliability
Consistent performance in maintaining stable internet services.
Reports to
Technical Supervisor
Collaborates with
Customer Support Teams, Field Engineers
Leads
N/A
Are any specific tools or software required for the Broadband Technician role?
- Spectrum Analyzer
- Cable Tester
- Signal Booster
- Network Analyzers
- Ladders and Safety Gear
What is the qualification of Broadband Technician?
Associate degree in electronics or telecommunications preferred; experience with broadband services installation and repair is required.
