Gas Attendant job description
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What does a Gas Attendant do?
The Gas Attendant provides essential customer service at fuel stations, assisting patrons in refueling vehicles and ensuring a speedy and efficient service experience. This role significantly contributes to maintaining a safe and organized fueling environment.
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What are the Key Responsibilities of Gas Attendant
- Assist customers in refueling vehicles safely and efficiently.
- Operate point-of-sale systems for transactions.
- Monitor fuel levels and report inventory needs.
- Ensure cleanliness and maintenance of the fuel station area.
- Provide assistance with minor vehicle services (e.g., window cleaning, oil checks).
- Adhere to safety protocols and handle fuel spills promptly and appropriately.
- Communicate effectively with customers and address their queries.
- Manage cash register and balance at the end of the shift.
What are the Skills and Requirements for a Gas Attendant?
- Excellent customer service skills.
- Ability to operate cash registers and payment systems.
- Good verbal communication skills.
- Basic understanding of vehicle maintenance.
- Attention to detail and safety awareness.
- Physical stamina to stand for extended periods and perform tasks.
What are the KPIs to track for Gas Attendant?
Performance is evaluated through customer satisfaction scores, speed and accuracy of service, adherence to safety standards, and the ability to handle cash transactions efficiently and accurately.
Customer Satisfaction
High positive feedback from customers.
Service Efficiency
Reduced wait times and quick service delivery.
Cash Handling
Accurate and timely cash reconciliation.
Reports to
Station Manager
Collaborates with
Other Gas Attendants, Mechanics
Leads
Not in a leading position
Are any specific tools or software required for the Gas Attendant role?
- Point-of-sale systems
- Fuel dispensers
- Basic cleaning tools
What is the qualification of Gas Attendant?
High school diploma or equivalent; experience in customer service or retail preferred.
