Field Technician job description
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What does a Field Technician do?
The Field Technician is responsible for installing, maintaining, and repairing equipment or systems on-site at client locations. This role is crucial in ensuring operational efficiency and client satisfaction by providing timely technical support and solutions.
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What are the Key Responsibilities of Field Technician
- Perform on-site installation, repair, maintenance, and testing of equipment.
- Diagnose technical issues and determine the best course of action.
- Provide technical support and instructions to customers or clients.
- Document service and installation actions by completing forms, reports, and logs.
- Collaborate with technical support teams to resolve complicated issues.
- Conduct routine maintenance and inspections to ensure equipment reliability.
- Ensure compliance with safety standards and protocols.
- Manage and maintain tools and parts inventories.
What are the Skills and Requirements for a Field Technician?
- Strong understanding of technical and mechanical systems.
- Proficient in reading technical diagrams and schematics.
- Excellent problem-solving and troubleshooting skills.
- Good communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong attention to detail.
What are the KPIs to track for Field Technician?
The Field Technician's performance is evaluated through response times, client satisfaction scores, successful completion of service calls, and adherence to safety standards.
Response Times
Efficiency in responding to service calls.
Client Satisfaction
High satisfaction ratings from clients and customers.
Service Completion
Successfully completing service tasks on the first visit.
Reports to
Field Operations Manager
Collaborates with
Technical Support Team, Customer Service Representatives
Leads
This role does not typically lead other positions.
Are any specific tools or software required for the Field Technician role?
- Multimeter
- Screwdriver Set
- Calibration Tools
- Diagnostic Software
What is the qualification of Field Technician?
Associate's degree in Electronics, Engineering or related field; 2-4 years of experience in technical field service roles.
