Property Claims Adjuster job description
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What does a Property Claims Adjuster do?
A Property Claims Adjuster assesses insurance claims related to property damage. They play a vital role in resolving claims efficiently and fairly, ensuring customer satisfaction while maintaining the insurer's financial integrity.
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What are the Key Responsibilities of Property Claims Adjuster
- Investigate and evaluate property damage claims.
- Determine liability and assess claim value.
- Communicate effectively with policyholders and claimants.
- Inspect properties and gather necessary documentation.
- Negotiate settlements with claimants.
- Prepare detailed reports on claim findings.
- Cooperate with other adjusters, experts, and legal teams.
- Ensure compliance with company policies and industry regulations.
What are the Skills and Requirements for a Property Claims Adjuster?
- Strong analytical and decision-making skills.
- Excellent communication and negotiation abilities.
- Proficiency in claims management software.
- Detail-oriented with strong organizational skills.
- Ability to work independently and handle high caseloads.
What are the KPIs to track for Property Claims Adjuster?
Performance is evaluated based on the number of claims processed, accuracy in claims assessment, customer satisfaction ratings, and adherence to timeline and budget constraints.
Claims Processed
Number of claims processed in a given period.
Accuracy of Assessments
Quality and accuracy of evaluations in claims processing.
Customer Satisfaction
Customer feedback and satisfaction scores post-claims processing.
Reports to
Claims Supervisor
Collaborates with
Claims Team, Underwriters, Legal Teams
Leads
None
Are any specific tools or software required for the Property Claims Adjuster role?
- Xactimate
- Guidewire ClaimCenter
- Symbility
- Microsoft Office Suite
What is the qualification of Property Claims Adjuster?
Bachelor's degree in business, finance, or related field; 2-3 years experience in property claims adjustment.
