Voice Engineer job description
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What does a Voice Engineer do?
The Voice Engineer is responsible for designing, implementing, and maintaining voice communication systems to ensure seamless and efficient telecommunications operations within the company. This role is crucial for optimizing the company's communication infrastructure and supporting its technological growth objectives.
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What are the Key Responsibilities of Voice Engineer
- Design and implement voice communication systems and infrastructure.
- Maintain and troubleshoot voice networks, ensuring minimal downtime.
- Collaborate with IT teams to integrate voice systems with existing networks.
- Conduct system testing and ensure compliance with industry standards.
- Monitor and analyze voice traffic and usage trends.
- Develop and maintain documentation for voice systems.
- Provide technical support and training to users.
What are the Skills and Requirements for a Voice Engineer?
- Strong knowledge of VoIP protocols and technologies.
- Proficiency in using telecommunications and network tools.
- Excellent problem-solving abilities and technical expertise.
- Strong communication skills for effective collaboration.
- Team-oriented with the ability to work independently.
What are the KPIs to track for Voice Engineer?
The performance of the Voice Engineer is evaluated based on system uptime, efficient problem resolution, quality of system integration, and user satisfaction with voice communication systems.
System Uptime
Ensure high availability and reliability of voice systems.
Problem Resolution
Efficiently resolve voice system issues within service level agreements.
User Satisfaction
Achieve high satisfaction rates from end users regarding voice systems.
Reports to
IT Director
Collaborates with
Network Engineers, IT Support Teams
Leads
Voice Technicians
Are any specific tools or software required for the Voice Engineer role?
- Cisco Unified Communications Manager
- Avaya Telephony Solutions
- Wireshark
- VoIPmonitor
What is the qualification of Voice Engineer?
Bachelor's degree in Telecommunications, Computer Science, or a related field; 3-5 years of experience in a voice engineering role.
