Service Worker job description
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What does a Service Worker do?
The Service Worker ensures the efficient operation of various front-line customer service tasks, playing a key role in maintaining customer satisfaction and supporting team objectives. This position is vital in addressing customer inquiries, handling service requests, and enhancing customer experiences.
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What are the Key Responsibilities of Service Worker
- Assist customers with inquiries and service requests.
- Provide accurate information and guidance to customers.
- Handle customer complaints and resolve issues promptly.
- Process customer orders in a timely manner.
- Document all interactions and maintain records as needed.
- Collaborate with team members to improve service processes.
- Participate in training programs to enhance service skills.
- Adhere to company policies and procedures.
What are the Skills and Requirements for a Service Worker?
- Excellent communication and interpersonal skills.
- Problem-solving abilities to handle customer issues.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail and accuracy in providing information.
- Teamwork and collaboration with colleagues.
What are the KPIs to track for Service Worker?
Service Workers are evaluated based on their ability to resolve issues efficiently, maintain high customer satisfaction levels, and contribute to a seamless service operation, reflected in performance metrics such as response time and customer feedback ratings.
Customer Satisfaction
Maintain or improve customer satisfaction ratings.
Response Time
Reduce average response time for service requests.
Issue Resolution
Increase rate of first-contact issue resolutions.
Reports to
Service Manager
Collaborates with
Customer Support Team
Leads
None
Are any specific tools or software required for the Service Worker role?
- CRM Systems
- Service Request Software
- Communications Tools
What is the qualification of Service Worker?
High school diploma or equivalent; previous experience in customer service or related fields preferred.
