Travel Consultant job description
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What does a Travel Consultant do?
The Travel Consultant is responsible for creating memorable travel experiences by providing expert advice and personalized itineraries. This role is crucial in enhancing customer satisfaction and loyalty through tailored travel solutions that meet clients' needs and preferences.
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What are the Key Responsibilities of Travel Consultant
- Consult with clients to determine their travel needs, preferences, and budget.
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Plan and sell transportations, accommodations, insurance and other travel services.
- Provide relevant information to travelers about local attractions or events.
- Negotiate with suppliers to secure the best rates for clients.
- Handle unforeseen problems on behalf of customers when they arise during trips.
- Maintain client files with all necessary documentation.
What are the Skills and Requirements for a Travel Consultant?
- Excellent communication skills both verbal and written.
- Strong organizational skills with attention to detail.
- Proficiency in using booking systems like Amadeus or Sabre.
- Ability to work under pressure while maintaining a high level of customer service.
What are the KPIs to track for Travel Consultant?
The Travel Consultant's performance is evaluated based on client satisfaction scores, successful itinerary completions without issues, repeat business from satisfied customers, and meeting sales targets for bookings made within specified timeframes.
Client Satisfaction
Achieve high ratings in post-travel surveys.
Sales Targets
Meet or exceed monthly booking quotas.
Repeat Business
Increase percentage of returning clients year-over-year.
Reports to
Travel Agency Manager
Collaborates with
Tour Operators, Airlines Representatives
Leads
Are any specific tools or software required for the Travel Consultant role?
- Amadeus
- Sabre
- Microsoft Office Suite
What is the qualification of Travel Consultant?
Bachelor's degree in Tourism Management or related field; 2-3 years experience as a Travel Consultant preferred.
