The Travel Agent is responsible for assisting clients in planning and booking their travel arrangements, ensuring a seamless and enjoyable experience. This role contributes to company success by providing exceptional customer service and optimizing travel itineraries to meet client needs.
- Consult with clients to determine their travel preferences and budget.
- Research and recommend destinations, accommodations, and transportation options.
- Book flights, hotels, car rentals, tours, and other travel services.
- Provide clients with detailed itineraries and necessary travel documents.
- Handle changes or cancellations of bookings as needed.
- Stay informed about the latest industry trends and destination information.
- Resolve any issues or emergencies that arise during client travels.
- Excellent communication skills for interacting with clients.
- Strong organizational skills to manage multiple bookings simultaneously.
- Proficiency in using reservation systems like Amadeus or Sabre.
- Attention to detail for accurate itinerary planning.
The Travel Agent's performance is evaluated based on client satisfaction scores, successful resolution of booking issues, increased repeat business from satisfied customers, and efficient handling of travel arrangements within budget constraints.
Client Satisfaction
High ratings in customer feedback surveys.
Booking Accuracy
Minimal errors in reservations leading to smooth client experiences.
Repeat Business
Increase in returning customers due to positive service experiences.
Reports to
Travel Agency Manager
Collaborates with
Airlines Representatives, Hotel Managers
Leads
- Amadeus
- Sabre
- Microsoft Office Suite
High school diploma or equivalent; certification in tourism or related field preferred; 2-3 years experience as a Travel Agent.
