Auto Technician job description
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What does a Auto Technician do?
The Auto Technician is responsible for diagnosing, repairing, and maintaining vehicles to ensure optimal performance and safety. This role is crucial in providing reliable customer service and maintaining customer trust in the vehicle maintenance process.
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What are the Key Responsibilities of Auto Technician
- Conduct vehicle inspections and diagnose mechanical issues.
- Perform routine maintenance services like oil changes and tire rotations.
- Repair or replace malfunctioning parts and systems.
- Test vehicles after repairs to ensure road readiness.
- Keep detailed records of services performed and parts used.
- Communicate effectively with clients about vehicle conditions and repair recommendations.
- Stay updated on the latest automotive technologies and repair techniques.
What are the Skills and Requirements for a Auto Technician?
- Proficient in automotive repair and diagnostic tools.
- Strong problem-solving skills and attention to detail.
- Excellent customer service and communication skills.
- Ability to work independently and in a team environment.
- Knowledge of automotive electronics systems.
What are the KPIs to track for Auto Technician?
The Auto Technician's performance is measured through quick and accurate diagnosis and repair, minimal customer complaints, and adherence to service timelines and quality standards.
Repair Accuracy
Maintain a high level of accuracy in diagnostics and repairs.
Customer Satisfaction
Achieve high customer satisfaction scores.
Efficiency
Complete repairs within the estimated timeframes.
Reports to
Service Manager
Collaborates with
Service Advisors, Parts Specialists
Leads
Junior Technicians or Trainees
Are any specific tools or software required for the Auto Technician role?
- OBD-II Scanners
- Torque Wrenches
- Multimeters
- Hydraulic Lifts
- Automotive Software Systems
What is the qualification of Auto Technician?
High school diploma or equivalent; vocational training in automotive repair preferred; ASE certification desirable.
