Systems Manager job description
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What does a Systems Manager do?
The Systems Manager is responsible for overseeing and maintaining the company’s IT infrastructure, ensuring optimal performance and security. This role is critical in aligning IT systems and operations with business goals to enhance productivity and support organizational growth.
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What are the Key Responsibilities of Systems Manager
- Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Ensure the highest level of systems and infrastructure availability.
- Implement and maintain security, backup, and redundancy strategies.
- Liaise with vendors and IT personnel for problem resolution.
- Participate in the design of information and operational support systems.
- Provide 2nd and 3rd level support.
- Develop custom scripts to increase system efficiency and lower the human intervention time on any tasks.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
- Review system and application logs, and verify completion of scheduled jobs.
What are the Skills and Requirements for a Systems Manager?
- Proficient in virtual environments and cloud technologies.
- Strong knowledge of systems and network security.
- Ability to work in a fast-paced environment.
- Excellent troubleshooting and problem-solving abilities.
- Strong organizational and leadership skills.
- Proficient in automation and scripting languages.
What are the KPIs to track for Systems Manager?
The Systems Manager's success is evaluated through system uptime, response time to IT issues, and the efficiency of IT operations. This encompasses managing infrastructure smoothly, optimizing performance, and minimizing downtime through proactive problem-solving.
System Uptime
Achieve near 100% system uptime.
Response Time
Quick response and resolution to IT issues.
Operational Efficiency
Improve efficiency of IT operations through automation.
Reports to
Chief Information Officer
Collaborates with
IT Support Team, Network Administrators, Software Development Teams
Leads
IT Technicians
Are any specific tools or software required for the Systems Manager role?
- VMware
- Microsoft Active Directory
- Linux
- PowerShell
- AWS or Azure
What is the qualification of Systems Manager?
Bachelor's degree in Computer Science, Information Technology, or a related field; 5+ years of experience in system administration and IT operations management.
