Cocktail Server job description
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What does a Cocktail Server do?
A Cocktail Server is pivotal in delivering exceptional customer service in a bar or restaurant setting. This role involves taking and serving drink orders, ensuring guest satisfaction, and contributing to a welcoming and enjoyable dining experience.
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What are the Key Responsibilities of Cocktail Server
- Take customer drink orders accurately and promptly.
- Serve beverages and cocktails in a courteous and efficient manner.
- Ensure the table setting is clean and presentable at all times.
- Process payments and operate the point-of-sale system.
- Upsell drink specials and menu items to guests.
- Resolve customer complaints and report issues to management as necessary.
- Maintain a comprehensive knowledge of beverage menu and ingredients.
What are the Skills and Requirements for a Cocktail Server?
- Strong communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Basic math skills for handling payments and tips.
- Attention to detail to ensure drink orders are accurate.
- Ability to work collaboratively with team members.
What are the KPIs to track for Cocktail Server?
The performance of a Cocktail Server is measured by customer satisfaction scores, accuracy and speed of order delivery, upsell rate on promotions, and overall contribution to creating a positive guest experience.
Customer Satisfaction
Achieve high customer feedback scores for service quality.
Order Accuracy
Maintain a high percentage of correctly delivered orders.
Sales Promotion
Increase sales through effective upselling of specials and menu items.
Reports to
Bar Manager
Collaborates with
Bartenders, Host/Hostess
Leads
None
Are any specific tools or software required for the Cocktail Server role?
- Point-of-sale system
- Order pads
- Tray service
What is the qualification of Cocktail Server?
Previous experience in a restaurant or bar serving role preferred; high school diploma or equivalent required.
