Sales Support Specialist job description
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What does a Sales Support Specialist do?
The Sales Support Specialist is pivotal in enhancing sales team productivity and customer satisfaction. This role ensures that sales operations run smoothly by managing administrative tasks and providing essential support to the sales team to achieve organizational sales goals.
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What are the Key Responsibilities of Sales Support Specialist
- Assist sales team with order processing and tracking.
- Prepare sales presentations, reports, and proposals.
- Maintain and manage customer databases.
- Coordinate with logistics for timely delivery of products.
- Handle customer inquiries and support requests.
- Facilitate communication between sales and operational teams.
- Assist in preparing and distributing sales materials.
- Monitor sales performance metrics and report findings.
What are the Skills and Requirements for a Sales Support Specialist?
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in CRM software like Salesforce or HubSpot.
- Attention to detail and problem-solving skills.
- Ability to work well under pressure and meet deadlines.
What are the KPIs to track for Sales Support Specialist?
Performance is evaluated based on the efficiency of order processing, accuracy in customer data maintenance, responsiveness to inquiries, and successful facilitation of sales team operations.
Order Processing
Ensuring orders are processed accurately and efficiently.
Customer Database Management
Maintaining accurate and updated customer information.
Sales Support Efficiency
Enhancing the efficiency and responsiveness of sales support activities.
Reports to
Sales Manager
Collaborates with
Sales Team, Customer Service, Logistics
Leads
N/A
Are any specific tools or software required for the Sales Support Specialist role?
- Salesforce
- HubSpot
- Microsoft Office Suite
- Asana
What is the qualification of Sales Support Specialist?
Bachelor's degree in Business Administration or a related field preferred; 2-3 years experience in a sales support role.
