Service Cashier job description
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What does a Service Cashier do?
The Service Cashier plays a crucial role in facilitating smooth and accurate transaction processes, enhancing customer satisfaction at service centers. This position is key to maintaining cash flow integrity and providing exemplary customer service in the company's service operations.
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What are the Key Responsibilities of Service Cashier
- Process customer orders and handle all cash and card transactions accurately.
- Maintain an organized cash register area.
- Provide receipt and accurate change to customers.
- Address customer inquiries and resolve issues promptly.
- Assist in maintaining store cleanliness and inventory control.
- Collaborate with service team to ensure seamless operations.
- Track and report financial discrepancies to management.
- Handle end-of-day reconciliation of cash drawers.
- Support customer service initiatives and loyalty programs.
What are the Skills and Requirements for a Service Cashier?
- Proficiency in operating cash registers and payment processing.
- Basic math and accounting skills.
- Excellent verbal communication and customer service skills.
- Attention to detail and accuracy in transactions.
- Ability to handle difficult customers with diplomacy.
What are the KPIs to track for Service Cashier?
Performance is assessed through the accuracy of transaction handling, efficiency in processing payments, customer satisfaction scores, and compliance with cash handling protocols.
Transaction Accuracy
Ensure all transactions are processed correctly.
Customer Satisfaction
Maintain high scores in customer service feedback.
Cash Handling Compliance
Adhere to all protocols and reduce discrepancies.
Reports to
Service Manager
Collaborates with
Service Assistants, Technicians
Leads
Not Applicable
Are any specific tools or software required for the Service Cashier role?
- Point of Sale (POS) Systems
- Payment Processing Terminals
What is the qualification of Service Cashier?
High school diploma or equivalent, with experience in cash handling or a related customer service role preferred.
