Room Service Attendant job description
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What does a Room Service Attendant do?
The Room Service Attendant is responsible for delivering exceptional dining experiences by attending to guests' requests for food and beverages in their rooms. This role significantly contributes to guest satisfaction and upholding the hotel's service standards.
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What are the Key Responsibilities of Room Service Attendant
- Deliver food and beverages to guest rooms in a timely manner.
- Ensure orders are accurate and presented according to hotel standards.
- Interact with guests to ensure their needs are met and deliver exceptional service.
- Maintain cleanliness and organization of service areas and trays.
- Coordinate with the kitchen staff for order completion and troubleshooting issues.
- Manage in-room service requests efficiently using hotel systems.
- Upsell menu items based on guest preferences and promotions.
What are the Skills and Requirements for a Room Service Attendant?
- Strong customer service orientation and communication skills.
- Ability to work efficiently under pressure in a fast-paced environment.
- Attention to detail in order preparation and presentation.
- Basic math skills for handling transactions and change.
- Time management skills to ensure prompt service delivery.
- Knowledge of food safety and hygiene practices.
What are the KPIs to track for Room Service Attendant?
The Room Service Attendant's performance is assessed based on prompt delivery times, accuracy of orders, guest feedback ratings, and adherence to hotel service protocols.
Order Accuracy
Maintain a high order accuracy rate with minimal discrepancies.
Guest Satisfaction
Achieve positive guest feedback and high satisfaction scores.
Service Timeliness
Consistently meet delivery deadlines as per hotel standards.
Reports to
Room Service Supervisor
Collaborates with
Kitchen Staff, Front Desk Team
Leads
None
Are any specific tools or software required for the Room Service Attendant role?
- Hotel-based ordering software
- Communication devices like handheld radios or tablets
What is the qualification of Room Service Attendant?
High school diploma or equivalent, with prior customer service experience; hospitality-related experience is preferred but not required.
