Flight Attendant job description
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What does a Flight Attendant do?
The Flight Attendant ensures passenger safety, comfort, and satisfaction on flights. They are essential in delivering premium service while maintaining compliance with airline and safety regulations. Their role is key to fostering a pleasant journey for travelers and supporting the airline's reputation.
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What are the Key Responsibilities of Flight Attendant
- Conduct safety checks and ensure all safety equipment is onboard and functional.
- Brief passengers on safety procedures and assist during emergencies.
- Provide exceptional customer service and address passenger queries and needs.
- Serve meals, snacks, and beverages during the flight.
- Manage and resolve in-flight conflicts or complaints professionally.
- Ensure cabin cleanliness and order throughout the trip.
- Assist passengers with boarding and disembarkation processes.
- Administer first aid in case of medical emergencies.
- Report any unusual incidents or safety issues to the captain after the flight.
What are the Skills and Requirements for a Flight Attendant?
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and handle emergencies.
- Proficient in first aid and emergency procedures.
- Strong customer service orientation.
- Cultural awareness and sensitivity.
- Teamwork and collaboration skills.
What are the KPIs to track for Flight Attendant?
Flight Attendant performance is evaluated through passenger satisfaction ratings, compliance with safety protocols, the efficiency of service delivery, and adept handling of in-flight situations or emergencies.
Passenger Satisfaction
High scores in customer service feedback surveys.
Safety Compliance
Adherence to all safety protocols and procedures.
Service Efficiency
Timely delivery of in-flight services.
Reports to
Chief Flight Attendant or In-Flight Supervisor
Collaborates with
Pilots, Ground Staff
Leads
None
Are any specific tools or software required for the Flight Attendant role?
- PA Systems for announcements
- First Aid Kits
- Fire Extinguishers
- Emergency Slide Equipment
What is the qualification of Flight Attendant?
High school diploma or equivalent; certification in flight safety training; minimum age requirement, typically 18 or 21 years, depending on airline policies.
