Reservationist job description
Get a professionally crafted Reservationist Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a Reservationist do?
The Reservationist is responsible for managing booking inquiries and reservations, ensuring a seamless experience for clients and guests. This role is crucial in maintaining customer satisfaction and supports repeat business by delivering exceptional service and attention to detail.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of Reservationist
- Process and manage incoming reservations via phone, email, and online systems.
- Update and maintain reservation records accurately in the database.
- Communicate booking confirmations and information to clients promptly.
- Coordinate with other departments to fulfill special requests.
- Monitor booking trends to help maximize occupancy and revenues.
- Resolve customer complaints or concerns efficiently and courteously.
What are the Skills and Requirements for a Reservationist?
- Excellent communication and customer service skills.
- Proficient in reservation and booking software.
- Strong organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
What are the KPIs to track for Reservationist?
The Reservationist's performance is measured by customer satisfaction scores, accuracy of reservation record-keeping, and efficiency in handling reservation queries and challenges.
Customer Satisfaction
Maintain high ratings in customer feedback and satisfaction surveys.
Accuracy
Ensure all reservation records are up-to-date and error-free.
Response Time
Efficiently handle reservation inquiries and confirmations.
Reports to
Front Office Manager
Collaborates with
Sales and Marketing Teams, Housekeeping
Leads
No leading responsibilities
Are any specific tools or software required for the Reservationist role?
- Reservation Management Software
- Email Communications Tools
- CRM Systems
What is the qualification of Reservationist?
High school diploma or equivalent; experience in customer service or hospitality preferred.
