Receptionist job description
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What does a Receptionist do?
The Receptionist serves as the first point of contact for visitors and clients, ensuring a welcoming and professional environment. This role is essential in maintaining smooth office operations by managing front desk activities and providing administrative support to various departments.
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What are the Key Responsibilities of Receptionist
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person or department.
- Answer, screen, and forward incoming phone calls.
- Ensure reception area is tidy and presentable with all necessary stationery and material (e.g., pens, forms).
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook).
- Order front office supplies and keep inventory of stock.
What are the Skills and Requirements for a Receptionist?
- Excellent verbal communication skills.
- Strong organizational abilities with attention to detail.
- Proficiency in Microsoft Office Suite or similar software applications.
- Ability to multitask effectively in a fast-paced environment.
What are the KPIs to track for Receptionist?
The Receptionist's performance is evaluated based on customer satisfaction scores from visitor feedback, efficiency in call handling times, accuracy in mail distribution, and maintenance of a professional reception area appearance at all times.
Customer Satisfaction
High visitor satisfaction ratings through feedback surveys.
Call Handling Efficiency
Reduction in average call handling time while maintaining quality service.
Mail Distribution Accuracy
Timely sorting without errors leading to misplacement or delays.
Reports to
Office Manager
Collaborates with
Administrative Staff, Security Personnel
Leads
Are any specific tools or software required for the Receptionist role?
- Microsoft Office Suite
What is the qualification of Receptionist?
High school diploma or equivalent; previous experience as a receptionist or related field preferred but not required.
