The Operations Manager is responsible for overseeing the day-to-day operations of the company, ensuring efficiency and effectiveness in all processes. This role is crucial in optimizing operational performance to meet business objectives and enhance customer satisfaction.
- Develop and implement operational strategies to improve efficiency.
- Monitor daily operations and address any issues that arise.
- Manage budgets, forecasts, and financial reports related to operations.
- Ensure compliance with industry regulations and standards.
- Coordinate with other departments to align operational goals with company objectives.
- Lead process improvement initiatives across various functions.
- Oversee inventory management and supply chain logistics.
- Strong leadership and organizational skills.
- Proficient in project management software like MS Project or Asana.
- Excellent problem-solving abilities with a strategic mindset.
- Effective communication skills for cross-departmental collaboration.
The Operations Manager's performance is evaluated based on improvements in process efficiency, cost reduction achievements, timely project completions, and overall enhancement of service delivery quality within the organization’s framework.
Process Efficiency
Increase in operational process efficiencies.
Cost Management
Reduction in operating costs without compromising quality.
Project Delivery
Timely completion of projects within budget constraints.
Reports to
Chief Operating Officer (COO)
Collaborates with
Finance Department, HR Department, Supply Chain Team
Leads
Operations Supervisors
- MS Project
- Asana
- SAP ERP
Bachelor's degree in Business Administration or related field; 5-8 years experience managing operations teams.
