Porter job description
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What does a Porter do?
The Porter is responsible for maintaining cleanliness and orderliness in assigned areas, ensuring a welcoming environment for guests and staff. This role supports the overall operations by handling various tasks that contribute to the smooth functioning of facilities.
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What are the Key Responsibilities of Porter
- Clean and maintain common areas, including lobbies, hallways, and restrooms.
- Assist with moving furniture or equipment as needed.
- Respond promptly to requests from guests or staff regarding cleaning needs.
- Ensure all cleaning supplies are stocked and report shortages to management.
- Perform routine inspections of premises to identify maintenance issues.
- Assist in setting up rooms or spaces for events or meetings.
What are the Skills and Requirements for a Porter?
- Attention to detail in cleaning tasks.
- Ability to work independently with minimal supervision.
- Good communication skills for interacting with guests and staff.
- Physical stamina for performing manual labor tasks.
What are the KPIs to track for Porter?
The Porter's performance is evaluated based on cleanliness standards maintained, timely response to service requests, efficient use of cleaning supplies, and positive feedback from guests or staff regarding facility conditions.
Cleanliness Standards
Maintain high levels of cleanliness across all assigned areas.
Response Time
Timely completion of service requests within set timeframes.
Supply Management
Efficient use and reporting on inventory levels of cleaning supplies.
Reports to
Facilities Manager
Collaborates with
Maintenance Team
Leads
Are any specific tools or software required for the Porter role?
- Cleaning Supplies
- Vacuum Cleaner
- Mop
What is the qualification of Porter?
High school diploma or equivalent; previous experience in a similar role preferred but not required.
