Phone Technician job description
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What does a Phone Technician do?
The Phone Technician is essential for maintaining the functionality and performance of telecommunication devices. This role ensures customer satisfaction by efficiently diagnosing and repairing mobile phone issues while keeping up with the latest industry advancements.
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What are the Key Responsibilities of Phone Technician
- Diagnose mobile phone issues and provide timely repairs.
- Replace defective phone parts such as screens, batteries, and buttons.
- Ensure all repairs are performed to high quality standards.
- Provide excellent customer service by explaining repairs and costs.
- Maintain documentation of repairs and inventory used.
- Stay updated with new mobile technology trends and repair techniques.
What are the Skills and Requirements for a Phone Technician?
- Comprehensive understanding of mobile phone systems and components.
- Proficiency in using hand tools and diagnostic equipment.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
What are the KPIs to track for Phone Technician?
The Phone Technician's performance is evaluated through timely and accurate repairs, customer satisfaction ratings, minimal return rate on repairs, and adherence to repair standards.
Repair Timeliness
Complete repairs within the established timeframes.
Customer Satisfaction
Maintain high customer satisfaction scores.
Repair Quality
Achieve low return rates on completed repairs.
Reports to
Service Center Manager
Collaborates with
Customer Service Representatives, Inventory Managers
Leads
Junior Technicians
Are any specific tools or software required for the Phone Technician role?
- Screwdrivers
- Pliers
- Soldering Iron
- Multimeter
- Diagnostic Software
What is the qualification of Phone Technician?
Diploma in Electronics or related field with 2-3 years of experience in mobile phone repair.
