CRM Developer job description
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What does a CRM Developer do?
The CRM Developer plays a crucial role in enhancing customer relationship management systems to improve business-client interactions. This position focuses on developing, implementing, and refining CRM technologies to align with business goals and drive customer engagement effectively.
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What are the Key Responsibilities of CRM Developer
- Design and implement CRM systems based on business needs.
- Customize and extend CRM applications for optimal performance.
- Develop integration solutions with other applications.
- Troubleshoot and resolve CRM-related issues.
- Conduct system testing and validation procedures.
- Collaborate with IT and support teams to meet CRM objectives.
- Document CRM processes and enhancements.
- Ensure data integrity and security within CRM systems.
- Train staff on CRM functionalities and updates.
What are the Skills and Requirements for a CRM Developer?
- Proficiency in CRM platforms like Salesforce, Microsoft Dynamics.
- Strong programming skills with languages like JavaScript or C#.
- Experience with CRM APIs and integration tools.
- Excellent problem-solving and analytical skills.
- Ability to work collaboratively in team settings.
What are the KPIs to track for CRM Developer?
The CRM Developer's performance is assessed through successful CRM deployments, user satisfaction improvements, enhanced system efficiency, and the timely rollout of system updates.
CRM Deployment
Timely and successful development and implementation of CRM solutions.
System Efficiency
Enhancements in CRM performance and response times.
User Satisfaction
Improvement in user experience and satisfaction ratings post-CM updates.
Reports to
IT Project Manager
Collaborates with
Business Analysts, IT Support
Leads
Junior CRM Developers
Are any specific tools or software required for the CRM Developer role?
- Salesforce
- Microsoft Dynamics
- HubSpot
- Zoho CRM
What is the qualification of CRM Developer?
Bachelor's degree in Computer Science, Information Technology, or related field; 3-5 years of experience in CRM development.
