Order Taker job description
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What does a Order Taker do?
The Order Taker is responsible for accurately processing customer orders, ensuring timely and efficient delivery of products or services. This role contributes to customer satisfaction by providing excellent service, attentiveness, and ensuring that all customer requests are fulfilled correctly.
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What are the Key Responsibilities of Order Taker
- Receive and process customer orders via phone, email, or in-person.
- Confirm order details and update the order management system.
- Communicate with the kitchen or warehouse staff to ensure orders are fulfilled correctly.
- Provide customers with accurate product information and address any inquiries.
- Handle customer concerns and resolve issues related to orders.
- Maintain order records and accurate documentation.
- Assist in inventory management and replenishment of stock.
What are the Skills and Requirements for a Order Taker?
- Strong communication and interpersonal skills.
- Attention to detail and ability to multitask.
- Proficient in using order management software.
- Customer service-oriented with a positive attitude.
- Basic math skills for order calculations.
What are the KPIs to track for Order Taker?
Performance is measured by the accuracy of orders processed, customer satisfaction ratings, and efficiency in handling and resolving order-related inquiries.
Order Accuracy
Ensure a high percentage of orders are processed without errors.
Customer Satisfaction
Achieve positive customer feedback and satisfaction scores.
Response Time
Maintain a quick response time for order processing.
Reports to
Customer Service Manager
Collaborates with
Kitchen Staff, Warehouse Staff
Leads
None
Are any specific tools or software required for the Order Taker role?
- Order Management Software
- POS Systems
- Telephone Systems
What is the qualification of Order Taker?
High school diploma or equivalent; previous experience in customer service or order processing preferred.
