Greeter job description
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What does a Greeter do?
The Greeter serves as the initial point of contact for visitors, ensuring a welcoming and informative first impression. This role is essential in enhancing customer satisfaction and supporting a positive company image by addressing inquiries effectively.
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What are the Key Responsibilities of Greeter
- Welcome visitors with a friendly demeanor and direct them to the appropriate staff or location.
- Provide accurate information about the company's services and facilities.
- Manage a visitor log and maintain reception area cleanliness.
- Assist with basic administrative tasks as needed.
- Handle incoming calls and forward them to the relevant departments.
- Address immediate visitor concerns and escalate to management if necessary.
What are the Skills and Requirements for a Greeter?
- Excellent verbal communication skills.
- Friendly and approachable personality.
- Strong organizational abilities.
- Basic computer proficiency.
What are the KPIs to track for Greeter?
The Greeter's performance is evaluated through visitor satisfaction ratings, efficiency in handling inquiries, and consistency in adhering to company protocols for visitor management.
Visitor Satisfaction
High ratings from visitor feedback surveys.
Efficiency
Quick and accurate handling of visitor inquiries.
Protocol Compliance
Adherence to visitor management procedures.
Reports to
Front Desk Supervisor
Collaborates with
Security Team, Administrative Staff
Leads
None
Are any specific tools or software required for the Greeter role?
- Visitor Management System
- Multi-line Phone System
What is the qualification of Greeter?
High school diploma or GED required. Previous customer service or front desk experience preferred.
