NOC Manager job description
Get a professionally crafted NOC Manager Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a NOC Manager do?
The NOC Manager plays a critical role in ensuring the stability and performance of the company's network operations. This position is essential for maintaining 24/7 network availability, troubleshooting issues, and leading a team to meet customer service and operational goals.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of NOC Manager
- Manage and oversee the Network Operations Center (NOC) team.
- Ensure 24/7 monitoring of network systems and services.
- Identify and resolve network, system, and application problems.
- Develop procedures to maintain operational excellence and incident response.
- Coordinate with other departments to manage network changes and outages.
- Analyze network performance data and produce regular reports.
- Train and mentor NOC staff in best practices and troubleshooting techniques.
- Develop and maintain documentation related to network operations.
What are the Skills and Requirements for a NOC Manager?
- Proven experience in network operations management.
- Strong understanding of network monitoring tools and protocols.
- Excellent leadership and team management abilities.
- Strong problem-solving and analytical skills.
- Proficient communication and interpersonal abilities.
What are the KPIs to track for NOC Manager?
The performance of the NOC Manager is assessed by the uptime of network services, the speed and effectiveness of issue resolution, and the improvement of network and operational performance metrics.
Network Uptime
Achievement of predefined network uptime percentages.
Issue Resolution Time
Reduction in average time to resolve network issues.
Operational Efficiency
Improvement in network performance and staff productivity.
Reports to
Director of IT Operations
Collaborates with
IT Security Team, System Administrators
Leads
NOC Technicians, NOC Analysts
Are any specific tools or software required for the NOC Manager role?
- SolarWinds
- Nagios
- PRTG Network Monitor
- Wireshark
- Splunk
What is the qualification of NOC Manager?
Bachelor's degree in Computer Science, Information Technology, or related field; at least 5 years in network operations and 2 years in a managerial role.
