Cable Technician job description
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What does a Cable Technician do?
The Cable Technician is responsible for installing, maintaining, and repairing cable systems for residential and commercial customers. This role ensures reliable connectivity by troubleshooting issues and implementing solutions to enhance customer satisfaction and service quality.
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What are the Key Responsibilities of Cable Technician
- Install cable systems in homes and businesses.
- Perform maintenance on existing cable systems.
- Troubleshoot issues with network connectivity.
- Test signal strength of television, internet, or telephone connections.
- Repair or replace faulty equipment such as routers or modems.
- Educate customers on how to use their equipment effectively.
What are the Skills and Requirements for a Cable Technician?
- Proficient in using hand tools and diagnostic equipment related to cable installation.
- Strong problem-solving skills for troubleshooting technical issues.
- Excellent communication skills for interacting with customers.
What are the KPIs to track for Cable Technician?
The Cable Technician's performance is evaluated based on successful installations, timely resolution of service disruptions, customer satisfaction ratings, and adherence to safety protocols during operations.
Installation Efficiency
Complete installations within scheduled timeframes.
Service Reliability
Minimize repeat service calls through effective repairs.
Customer Satisfaction
Achieve high customer satisfaction scores post-service visits.
Reports to
Field Operations Manager
Collaborates with
Technical Support Team
Leads
Are any specific tools or software required for the Cable Technician role?
- Signal Meters
- Cable Strippers/Cutters
- Network Analyzers
What is the qualification of Cable Technician?
High school diploma or equivalent; certification in telecommunications technology preferred; 2-3 years experience in a similar role.
