The Housekeeping Supervisor ensures the cleanliness and maintenance of guest rooms and public areas, contributing to a positive guest experience. This role is vital in maintaining high standards of hygiene and efficiency within the housekeeping department.
- Supervise daily activities of housekeeping staff.
- Inspect rooms and public areas for cleanliness standards.
- Train new employees on cleaning procedures and safety protocols.
- Manage inventory of cleaning supplies and equipment.
- Coordinate with maintenance for repairs as needed.
- Ensure compliance with health and safety regulations.
- Address guest complaints regarding housekeeping services promptly.
- Strong leadership and team management skills.
- Excellent attention to detail in cleaning standards.
- Effective communication skills for interacting with staff and guests.
- Ability to manage time efficiently under pressure.
The Housekeeping Supervisor's performance is evaluated based on maintaining high cleanliness standards, efficient use of resources, timely resolution of guest complaints, and effective team management leading to improved service quality ratings from guests.
Cleanliness Standards
Maintain or exceed established cleanliness benchmarks.
Resource Management
Efficient use of cleaning supplies within budget constraints.
Guest Satisfaction
Improvement in guest feedback scores related to housekeeping services.
Reports to
Housekeeping Manager
Collaborates with
Front Desk Staff, Maintenance Team
Leads
Housekeeping Attendants
- Cleaning Equipment (vacuum cleaners, mops)
- Inventory Management Software
High school diploma or equivalent; 2-3 years experience in a supervisory role within hospitality or similar industry.
