Head Cashier job description
Get a professionally crafted Head Cashier Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a Head Cashier do?
The Head Cashier is responsible for overseeing the cashier team, ensuring high-quality customer service, and managing cash processes efficiently. This role is crucial for maintaining smooth operations at the point of sale and supporting financial accuracy and accountability in the store.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of Head Cashier
- Supervise and train cashier staff to ensure excellent customer service.
- Manage daily cash operations and ensure transaction accuracy.
- Handle complex customer queries and resolve issues promptly.
- Prepare and balance cash registers at opening and closing.
- Monitor and control checkout area activities.
- Implement promotional events at checkout.
- Maintain security protocols to protect against theft and fraud.
- Assist with hiring and onboarding new cashiers.
What are the Skills and Requirements for a Head Cashier?
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Attention to detail and high accuracy in financial transactions.
- Proficient in point of sale systems and accounting software.
- Ability to handle stressful situations and resolve conflicts.
What are the KPIs to track for Head Cashier?
Performance of the Head Cashier is measured through customer service ratings, accuracy of cash handling procedures, and efficiency of checkout operations, ensuring minimal wait times and maximizing customer satisfaction.
Customer Satisfaction
Maintain high rating of customer service experience.
Cash Handling
Ensure no discrepancies in daily cash reconciliations.
Checkout Efficiency
Minimize average customer wait times at checkout.
Reports to
Store Manager
Collaborates with
Inventory Control, Floor Managers
Leads
Cashier Staff
Are any specific tools or software required for the Head Cashier role?
- Point of Sale System
- Microsoft Excel
- Accounting Software
What is the qualification of Head Cashier?
High school diploma or equivalent; 2-4 years experience in a retail cashier or supervisory role.
