Center Manager job description
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What does a Center Manager do?
The Center Manager is responsible for overseeing all operations within a center, ensuring efficient service delivery and customer satisfaction. This role is crucial in maintaining a productive environment by managing staff, resources, and operations to meet business objectives and client needs.
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What are the Key Responsibilities of Center Manager
- Manage daily operations to ensure efficiency and effectiveness.
- Coordinate staff scheduling and resource allocation.
- Oversee service delivery to ensure high-quality client experience.
- Implement and monitor operational policies and procedures.
- Manage budgets and financial plans, reporting key metrics.
- Develop and maintain positive relationships with clients and stakeholders.
- Ensure compliance with health and safety regulations.
- Lead, motivate, and evaluate center staff.
- Address and resolve customer service issues promptly.
What are the Skills and Requirements for a Center Manager?
- Strong leadership and managerial skills.
- Excellent communication and interpersonal abilities.
- Proficient in budget management and financial reporting.
- Strong problem-solving and decision-making skills.
- Ability to handle pressure and meet tight deadlines.
- Proficient in Microsoft Office and center management software.
What are the KPIs to track for Center Manager?
The Center Manager's performance is evaluated based on client satisfaction scores, operational efficiency metrics including resource utilization, and financial performance indicators like revenue growth and budget management.
Client Satisfaction
Achieving high client satisfaction scores.
Operational Efficiency
Optimal use of resources to reduce waste and improve service delivery.
Financial Performance
Meeting or exceeding revenue and budget management targets.
Reports to
Regional Director
Collaborates with
Business Development Team, Operations Staff
Leads
Center Employees
Are any specific tools or software required for the Center Manager role?
- Microsoft Office
- CRM software
- Budgeting tools
What is the qualification of Center Manager?
Bachelor's degree in Business Administration, Management, or a related field; 5-7 years of experience in center management or a similar role.
