Relationship Manager job description
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What does a Relationship Manager do?
The Relationship Manager plays a critical role in building and maintaining positive relationships with clients and stakeholders. This position focuses on understanding client needs to promote business growth by delivering tailored solutions and ensuring exceptional client satisfaction.
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What are the Key Responsibilities of Relationship Manager
- Develop and maintain strong relationships with clients to enhance customer loyalty.
- Identify and assess client needs to provide personalized services.
- Coordinate with internal teams to deliver effective solutions.
- Monitor client accounts and their performance.
- Handle and resolve client queries and complaints quickly.
- Provide periodic updates to clients on product offerings and enhancements.
- Contribute to the development of client retention strategies.
What are the Skills and Requirements for a Relationship Manager?
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and client account management.
- Ability to work collaboratively with cross-functional teams.
- Strong negotiation and conflict resolution skills.
What are the KPIs to track for Relationship Manager?
Performance is based on client retention rates, growth in client accounts, and the level of client satisfaction and engagement achieved.
Client Retention
Maintain or increase client retention rates.
Account Growth
Grow client accounts by identifying upselling or cross-selling opportunities.
Client Satisfaction
Achieve high client satisfaction scores through timely support and service delivery.
Reports to
Sales Director
Collaborates with
Sales Team, Marketing Team
Leads
Client Support Associates
Are any specific tools or software required for the Relationship Manager role?
- Salesforce
- HubSpot
- Microsoft Dynamics
What is the qualification of Relationship Manager?
Bachelor's degree in Business Administration, Marketing, or a related field, with 3-5 years of experience in relationship management or account management.
