Field Service Technician job description
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What does a Field Service Technician do?
The Field Service Technician is responsible for installing, maintaining, and repairing equipment at customer sites. This role is critical in ensuring customer satisfaction by minimizing downtime and ensuring the proper functioning of technical equipment.
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What are the Key Responsibilities of Field Service Technician
- Install and configure equipment according to specifications.
- Conduct routine maintenance and inspection of equipment.
- Troubleshoot and resolve technical issues on-site.
- Provide training and guidance to customers on equipment use.
- Document service and installation actions via reports.
- Maintain inventory of service parts and tools.
- Schedule and prioritize service calls efficiently.
- Ensure compliance with safety standards and protocols.
What are the Skills and Requirements for a Field Service Technician?
- Technical proficiency in equipment installation and maintenance.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
- Hands-on experience with relevant tools and technology.
What are the KPIs to track for Field Service Technician?
The Field Service Technician's performance is measured by equipment uptime, response time to service calls, and customer satisfaction ratings.
Response Time
Minimize time taken to respond to service requests.
Equipment Uptime
Maximize the operational availability of serviced equipment.
Customer Satisfaction
Achieve high satisfaction scores from service feedback.
Reports to
Field Operations Manager
Collaborates with
Customer Support, Technical Teams
Leads
Junior Technicians
Are any specific tools or software required for the Field Service Technician role?
- Multimeter
- Screwdrivers
- Oscilloscope
- Service Management Software
What is the qualification of Field Service Technician?
Associate degree in Electronics or a related field, with 2-3 years of experience in field service roles.
