Line Service Technician job description
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What does a Line Service Technician do?
A Line Service Technician is responsible for the safe and efficient operation of ground support equipment and tasks related to aircraft servicing and customer service. This role is essential in maintaining smooth airport operations and ensuring customer satisfaction through attention to detail and safety protocols.
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What are the Key Responsibilities of Line Service Technician
- Perform aircraft marshaling and towing operations.
- Refuel aircraft following specific guidelines and safety procedures.
- Conduct routine inspections of ground support equipment.
- Assist with aircraft de-icing and preparation for takeoff.
- Provide customer service to pilots and passengers, ensuring a positive experience.
- Maintain cleanliness and organization of the ramp area.
- Document service requests and completed tasks accurately.
What are the Skills and Requirements for a Line Service Technician?
- Knowledge of aircraft fueling procedures and safety.
- Ability to operate ground support equipment safely and efficiently.
- Strong attention to detail and problem-solving skills.
- Excellent customer service and communication abilities.
- Capability to work outdoors in varying weather conditions.
What are the KPIs to track for Line Service Technician?
Performance metrics include accuracy in aircraft servicing, efficiency of ground support operations, adherence to safety protocols, and levels of customer satisfaction.
Service Accuracy
Ensure precise and correct aircraft servicing each time.
Operational Efficiency
Timely completion of ground operations to avoid delays.
Customer Satisfaction
High rating in customer feedback and service reviews.
Reports to
Ramp Manager
Collaborates with
Flight Crew, Other Line Service Technicians
Leads
N/A
Are any specific tools or software required for the Line Service Technician role?
- Ground Power Units
- De-icing Equipment
- Tug and Tow Bars
- Fuel Trucks
What is the qualification of Line Service Technician?
High school diploma or equivalent required, with 1-2 years of experience in a similar role preferred. Certification in aircraft fueling and handling safety regulations is beneficial.
