Automotive Service Manager job description
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What does a Automotive Service Manager do?
The Automotive Service Manager plays a crucial role in ensuring the efficiency and effectiveness of the service department. This position contributes to customer satisfaction and retention by managing the service team, overseeing repair operations, and maintaining quality standards.
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What are the Key Responsibilities of Automotive Service Manager
- Manage daily operations of the service department.
- Ensure high levels of customer satisfaction by addressing their concerns promptly.
- Oversee maintenance and repair work to meet quality and efficiency standards.
- Coordinate with parts and sales departments for smooth operations.
- Train and mentor service staff to enhance their skills.
- Maintain records of service activities and ensure proper documentation.
- Implement and monitor safety procedures within the service area.
- Develop and maintain budget and financial plans for the department.
What are the Skills and Requirements for a Automotive Service Manager?
- Strong leadership and management skills.
- Excellent communication and customer service abilities.
- Proficient in automotive diagnosis and repair.
- Ability to use service management software effectively.
- Problem-solving and decision-making capabilities.
What are the KPIs to track for Automotive Service Manager?
The Automotive Service Manager's performance is evaluated through customer satisfaction scores, efficiency in service operations, revenue generation, and adherence to budgetary constraints and service quality standards.
Customer Satisfaction
Maintenance of high customer satisfaction levels.
Operational Efficiency
Positive outcomes in operational efficiency metrics.
Revenue Growth
Increased revenue generation through the service department.
Reports to
General Manager
Collaborates with
Parts Manager, Sales Manager
Leads
Service Technicians, Service Advisors
Are any specific tools or software required for the Automotive Service Manager role?
- Service Management Software
- Diagnostic Tools
- Customer Relationship Management (CRM) Software
What is the qualification of Automotive Service Manager?
Bachelor's degree in Automotive Technology or related field, with 5+ years of experience in automotive service management.
