Field Engineer job description
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What does a Field Engineer do?
The Field Engineer is crucial in providing on-site support and expertise in technical installations, maintenance, and troubleshooting. By collaborating with cross-functional teams, this role plays a key part in ensuring continuous system operations and delivering high-quality service to clients.
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What are the Key Responsibilities of Field Engineer
- Conduct on-site installation, testing, and maintenance of equipment.
- Diagnose and resolve technical issues in real-time under varying conditions.
- Collaborate with engineering teams to refine and enhance product performance.
- Provide technical support and training to clients as needed.
- Document service activities and ensure compliance with safety protocols.
- Maintain and repair systems to extend their lifecycle and efficiency.
- Evaluate sites and equipment conditions proactively.
What are the Skills and Requirements for a Field Engineer?
- Strong technical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using diagnostic tools and software specific to field operations.
- Ability to work independently as well as part of a team.
- Flexibility to travel extensively to client sites.
What are the KPIs to track for Field Engineer?
The performance of the Field Engineer is measured through successful completion of service tasks within allocated time, minimization of equipment downtime, and customer satisfaction reflected in service feedback.
Service Efficiency
Timely completion of service tasks as per schedule.
Equipment Downtime
Reduction in equipment downtime incidences.
Customer Satisfaction
High customer satisfaction ratings in service feedback.
Reports to
Field Operations Manager
Collaborates with
Engineering and Product Development Teams
Leads
Junior Field Technicians
Are any specific tools or software required for the Field Engineer role?
- Diagnostic Software
- Multimeters
- Specialized Field Service Tools
What is the qualification of Field Engineer?
Bachelor's degree in Engineering or related discipline; 2-4 years of field service experience preferred.
