The Cabin Crew is essential in ensuring passenger safety and comfort during flights. This role contributes to the airline's reputation by delivering exceptional customer service and managing in-flight operations efficiently.
- Ensure passenger safety by conducting pre-flight checks and safety demonstrations.
- Provide excellent customer service throughout the flight.
- Assist passengers with special needs, including children, elderly, or disabled individuals.
- Manage emergency situations calmly and effectively.
- Serve meals and beverages to passengers as per airline standards.
- Maintain cabin cleanliness and orderliness during flights.
- Strong communication skills for effective interaction with passengers and crew members.
- Ability to remain calm under pressure during emergencies or challenging situations.
- Excellent problem-solving skills for handling unexpected issues on board.
The performance of Cabin Crew is evaluated based on passenger satisfaction scores, adherence to safety protocols, timely completion of in-flight duties, and effective management of emergency situations when they arise.
Passenger Satisfaction
Achieve high ratings in post-flight surveys regarding service quality.
Safety Protocols
Strict adherence to all safety procedures before, during, and after flights.
Emergency Management
Effective handling of any emergencies that occur onboard
Reports to
Flight Purser or Senior Cabin Crew Member
Collaborates with
Pilots, Ground Staff
Leads
- In-flight Service Equipment
High school diploma or equivalent; certification from a recognized aviation training program; proficiency in multiple languages is an advantage.
